Terms and Conditions
These Terms and Conditions (the “Terms”) set forth the terms governing the provision of lodging services and other products and services by WOTELS at its WOT Soul properties to Customers (as defined below) and Guests (as defined below).
By making a Reservation (as defined below), the Customer represents that he or she has read, understood, and accepted these Terms and Conditions.
(1) Interpretation
In these Terms and Conditions, unless the context requires otherwise, the following terms have the following meanings:
“Arrival Date” means the date on which the Customer’s stay at the WOT Soul property is to begin, as indicated in the Reservation Details.
“Reservation” means the reservation made by the Customer for lodging and any other associated products and/or services, as detailed in the Reservation and accepted by WOTELS.
“Reservation Details” means the details of the Reservation, including the number of Guests, the number of rooms, the length of stay, and any other products and/or services included in the Reservation.
“Fees” means the amounts payable by the Customer in connection with the Reservation.
“Contract” means the contract entered into between the Customer and WOTELS regarding the Reservation.
"Customer" means the person who makes the Reservation.
“Guests” means the Customer and any third parties included in the Reservation or invited by the Customer to the WOT Soul units.
“Properties” means the WOT Soul units owned or operated by WOTELS, the locations of which are specified in the Reservation.
(2) Reservations and Accommodation Policies
(2.1) The reservation will be considered confirmed upon acceptance by WOTELS and, when applicable, upon payment of the amounts required at the time of the reservation.
(2.2) The Customer is responsible for ensuring that all information provided at the time of booking is complete and accurate, including the number of guests, dates of stay, and any other relevant details.
(2.3) The Customer is responsible for ensuring that all Guests associated with the Reservation comply with these Terms and Conditions.
(2.4) Minors who are not accompanied by their parents or legal guardian are not permitted to make reservations or enter the premises. If a minor is accompanied by an adult who is not a parent or legal guardian, valid authorization from the respective parent(s) or legal guardian must be presented.
(2.5) WOTELS reserves the right to request a valid identification document at check-in, whenever necessary for identification purposes, to comply with applicable legal obligations, or to complete the check-in procedures.
(3) Taxes and payment
(3.1) The fees applicable to the Reservation shall be those indicated by WOTELS at the time of the Reservation or upon submission of a Reservation request.
(3.2) Unless otherwise specified or agreed, the Fees cover only the provision of lodging. The Customer may incur additional costs related to products and services available at the Properties, including, without limitation, meals, beverages, services, or other purchases (the “Additional Costs”).
(3.3) Whenever applicable, Customers will be informed of any Additional Costs before they are incurred.
(3.4) Surcharges per additional person
Where applicable, surcharges may be charged for additional guests, in accordance with the terms and conditions provided at the time of booking.
For guests up to 12 years old:
- 30 € for WOT Ericeira, WOT Lagos, and WOT Costa da Caparica;
- 15 € at the other properties.
For children up to 5 years old, a 50% discount applies, provided it is specified in the reservation.
For children ages 0 to 2, accommodations are free when included in the reservation.
(3.5) Reservations may be subject to full payment of the Fees in advance or, at WOTELS’ discretion, to the payment of a reservation fee and/or deposit.
(3.6) If the reservation has not been paid in full in advance, the balance of the charges must be paid by the Customer at the time of check-in at the Properties, unless otherwise specified or agreed.
(3.7) Any Additional Costs must be paid as they are incurred or, at WOTELS’ discretion, at check-out.
(3.8) Payment Methods
WOTELS accepts the following payment methods:
(3.8.1) Credit and debit cards, including Visa, MasterCard, and Maestro.
(3.8.2) Cash, as provided for in section 3.9.
(3.9) Cash payment
WOTELS follows a largely cashless policy, based on the need to ensure the safety of its employees and to prevent risks associated with the handling and safekeeping of cash at its locations. Notwithstanding this policy, WOTELS recognizes that euro bills and coins are legal tender and that consumers have the right to use them; therefore, WOTELS ensures that cash payments will be accepted whenever a consumer does not have an alternative means of payment.
(4) Check-in and check-out
(4.1) The Customer and Guests must comply with the check-in and check-out times set by the respective Property.
(4.2) Early check-in or check-out after the established time is subject to the property's availability and may incur additional charges.
(4.3) At check-in, the Customer and Guests may be asked to present a valid form of identification.
(5) Responsibility of the Customer and Guests
(5.1) The Customer and Guests must use the Properties’ facilities, equipment, and services responsibly and in accordance with applicable law, these Terms and Conditions, and the specific rules of the respective Property.
(5.2) The Guest shall be liable for any damage caused by the Guest or the Guests to WOTELS’ facilities, equipment, furniture, or other property, except when such damage results from normal wear and tear or from circumstances not attributable to them.
(5.3) WOTELS may charge the Customer for reasonable costs associated with the repair or replacement of damaged property when the damage is attributable to the Customer or the Guests.
(5.4) The Customer and Guests must respect the other guests, staff, and the Properties’ operating rules.
(6) Personal belongings
(6.1) The Guest and the Visitors are responsible for their personal belongings during their stay.
(6.2) WOTELS shall not be liable for the loss, theft, or damage of personal property belonging to Customers or Guests, except in cases where such liability arises under applicable law.
(6.3) Customers and Guests must use the security measures provided by the respective Property, when available.
(7) Cancellations and changes
(7.1) The cancellation and change policies applicable to the Reservation shall be those presented to the Customer at the time of the Reservation.
(7.2) Reservations made under non-refundable rates or special conditions are subject to the respective specific terms and conditions.
(7.3) Failure to comply with the applicable payment or cancellation terms may result in the charges specified in the booking terms.
(8) General Provisions
(8.1) WOTELS reserves the right to amend these Terms and Conditions whenever necessary. The version of the Terms and Conditions in effect at the time of the reservation shall apply to that reservation, unless otherwise required by law.
(8.2) If any provision of these Terms is held to be invalid, illegal, or unenforceable, in whole or in part, such determination shall not affect the validity of the remaining provisions.
(8.3) These Terms and Conditions are governed by Portuguese law.
(8.4) Any dispute arising from the interpretation or enforcement of these Terms and Conditions shall be resolved in accordance with Portuguese law and by the competent courts, without prejudice to the rights legally granted to consumers.
